Monday, October 12, 2015
Tuesday, June 7, 2011
And this is what I get back..on my Gucci driving shoes
A FORM LETTER...
Dear Mr. ,
Thank you for contacting GUCCI. We are sorry to hear of your situation however, you may send your item in for repair evaluation. There is a charge for repairs, however the item would need to be evaluated in order to provide accurate pricing. We do not provide pricing over the phone.
You may take your item to your local GUCCI store (if you have one close by) or mail your item for repair evaluation to:
GUCCI Fashion Repairs
Please enclose a letter along with the item explaining what you would like to have repaired or the nature of your request. In addition, please enclose your full name, mailing address, daytime contact number and email address which will only be used in regards to the outcome of your repair evaluation. We do recommend you ship your item via a trackable method and consider insuring the package as well for your own safety.
If you have any further questions, you may contact our customer service department, Monday - Friday from 8:30 am - 4:30 pm eastern time at (800)234-8224. Thank you for contacting Gucci and we look forward to serving you.
Kind Regards,
Gucci Group Customer Service U.S.
Dear Mr. ,
Thank you for contacting GUCCI. We are sorry to hear of your situation however, you may send your item in for repair evaluation. There is a charge for repairs, however the item would need to be evaluated in order to provide accurate pricing. We do not provide pricing over the phone.
You may take your item to your local GUCCI store (if you have one close by) or mail your item for repair evaluation to:
GUCCI Fashion Repairs
50 Hartz Way
Secaucus, NJ 07094
If you choose to send your item(s) in for repair evaluation, there is a $20 (non-refundable) assessment fee PER each item enclosed. The same estimate fee also applies to repairs sent in via your local GUCCI store. If mailing in an item, please enclose a check (with drivers license number) or money order made payable to GUCCI. Your item(s) will not be evaluated unless payment is enclosed. If you do decide to proceed with your repair(s), the $20.00 fee will be applied towards or cost of your repair. If your $20 estimate fee is received along with your item, your estimate will be performed within 2 weeks from the date we receive your item and an estimate letter will be forwarded to your contact address. Once total payment is received for the estimate, repairs are generally completed within 2 weeks.Secaucus, NJ 07094
Please enclose a letter along with the item explaining what you would like to have repaired or the nature of your request. In addition, please enclose your full name, mailing address, daytime contact number and email address which will only be used in regards to the outcome of your repair evaluation. We do recommend you ship your item via a trackable method and consider insuring the package as well for your own safety.
If you have any further questions, you may contact our customer service department, Monday - Friday from 8:30 am - 4:30 pm eastern time at (800)234-8224. Thank you for contacting Gucci and we look forward to serving you.
Kind Regards,
Gucci Group Customer Service U.S.
So I sent this message on with Pics etc...
Dear client services,
I have previously sent the detailed message below regarding how my new
Gucci driving shoes were prematurely wearing on the back heel areas
and they suggested I contact you for assistance. I have enclosed some
pictures both to show the wear, and secondly to show the overall
general condition other than those areas (which is very good), I have
also enclosed the Amex charge in case you need to verify the
authenticity of the purchase. I hope there is something you are able
to do to remedy the situation as I would like to continue to be a
patron of your brands. Once again please review the previous
correspondence below.
Sincerely,
I have previously sent the detailed message below regarding how my new
Gucci driving shoes were prematurely wearing on the back heel areas
and they suggested I contact you for assistance. I have enclosed some
pictures both to show the wear, and secondly to show the overall
general condition other than those areas (which is very good), I have
also enclosed the Amex charge in case you need to verify the
authenticity of the purchase. I hope there is something you are able
to do to remedy the situation as I would like to continue to be a
patron of your brands. Once again please review the previous
correspondence below.
Sincerely,
Gucci Response June 7, 2011
Dear Mr. xxxx,
Thank you for contacting us at Gucci.
We apologize that we are unable to provide you with additional information since we do not handle such requests. However, our Customer Service department may be able to assist you. Please forward your request to them providing as much detailed information as possible. Their contact information is:
Gucci Corporate Customer Service
50 Hartz Way
Secaucus, NJ 07094
1.800.234.8224
clientservices-usa@us.gucci.
If you need further assistance please reply to this email or contact us at assistance@US-onlineshopping.
Sincerely,
Mary
Gucci Online Personal Shopper
Thank you for contacting us at Gucci.
We apologize that we are unable to provide you with additional information since we do not handle such requests. However, our Customer Service department may be able to assist you. Please forward your request to them providing as much detailed information as possible. Their contact information is:
Gucci Corporate Customer Service
50 Hartz Way
Secaucus, NJ 07094
1.800.234.8224
clientservices-usa@us.gucci.
If you need further assistance please reply to this email or contact us at assistance@US-onlineshopping.
Sincerely,
Mary
Gucci Online Personal Shopper
Original Message to Gucci June 4, 2011
---- Original Message ----
Gucci,
I love my new Gucci Driving shoes, which I paid $410 USD for in Cambridge
Ma, last month. I didn't even wear them out of the house as I was saving
them for my trip to London and Greece (where they replaced my well worn 3
year old Bally drivers which have served me well all over the world). I am
sad to say that when I checked the bottoms this morning I found that they
are promptly wearing out after about 2 days use and 1 mile trekking around
London in dry weather. This is pretty sad, I knew they likely would not hold
up as long as the Bally's, but 400 dollars for literally a few days of shoe
is really bad even for a Luxury item. Is there anything you can do for me to
keep a customer that could be a loyal and lifelong one, or am I doomed to be
ignored by a massive faceless corp? I hope you can resolve this.
The 1st picture is of the damage to the bottom rear of the shoe.
The second shows how new they are, the insides are still pristine leather.
They were purchased at the Tannery, Cambridge MA, last month.
Sincerely,
Gucci,
I love my new Gucci Driving shoes, which I paid $410 USD for in Cambridge
Ma, last month. I didn't even wear them out of the house as I was saving
them for my trip to London and Greece (where they replaced my well worn 3
year old Bally drivers which have served me well all over the world). I am
sad to say that when I checked the bottoms this morning I found that they
are promptly wearing out after about 2 days use and 1 mile trekking around
London in dry weather. This is pretty sad, I knew they likely would not hold
up as long as the Bally's, but 400 dollars for literally a few days of shoe
is really bad even for a Luxury item. Is there anything you can do for me to
keep a customer that could be a loyal and lifelong one, or am I doomed to be
ignored by a massive faceless corp? I hope you can resolve this.
The 1st picture is of the damage to the bottom rear of the shoe.
The second shows how new they are, the insides are still pristine leather.
They were purchased at the Tannery, Cambridge MA, last month.
Sincerely,
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