A FORM LETTER...
Dear Mr. ,
Thank you for contacting GUCCI. We are sorry to hear of your situation however, you may send your item in for repair evaluation. There is a charge for repairs, however the item would need to be evaluated in order to provide accurate pricing. We do not provide pricing over the phone.
You may take your item to your local GUCCI store (if you have one close by) or mail your item for repair evaluation to:
GUCCI Fashion Repairs
Please enclose a letter along with the item explaining what you would like to have repaired or the nature of your request. In addition, please enclose your full name, mailing address, daytime contact number and email address which will only be used in regards to the outcome of your repair evaluation. We do recommend you ship your item via a trackable method and consider insuring the package as well for your own safety.
If you have any further questions, you may contact our customer service department, Monday - Friday from 8:30 am - 4:30 pm eastern time at (800)234-8224. Thank you for contacting Gucci and we look forward to serving you.
Kind Regards,
Gucci Group Customer Service U.S.
Dear Mr. ,
Thank you for contacting GUCCI. We are sorry to hear of your situation however, you may send your item in for repair evaluation. There is a charge for repairs, however the item would need to be evaluated in order to provide accurate pricing. We do not provide pricing over the phone.
You may take your item to your local GUCCI store (if you have one close by) or mail your item for repair evaluation to:
GUCCI Fashion Repairs
50 Hartz Way
Secaucus, NJ 07094
If you choose to send your item(s) in for repair evaluation, there is a $20 (non-refundable) assessment fee PER each item enclosed. The same estimate fee also applies to repairs sent in via your local GUCCI store. If mailing in an item, please enclose a check (with drivers license number) or money order made payable to GUCCI. Your item(s) will not be evaluated unless payment is enclosed. If you do decide to proceed with your repair(s), the $20.00 fee will be applied towards or cost of your repair. If your $20 estimate fee is received along with your item, your estimate will be performed within 2 weeks from the date we receive your item and an estimate letter will be forwarded to your contact address. Once total payment is received for the estimate, repairs are generally completed within 2 weeks.Secaucus, NJ 07094
Please enclose a letter along with the item explaining what you would like to have repaired or the nature of your request. In addition, please enclose your full name, mailing address, daytime contact number and email address which will only be used in regards to the outcome of your repair evaluation. We do recommend you ship your item via a trackable method and consider insuring the package as well for your own safety.
If you have any further questions, you may contact our customer service department, Monday - Friday from 8:30 am - 4:30 pm eastern time at (800)234-8224. Thank you for contacting Gucci and we look forward to serving you.
Kind Regards,
Gucci Group Customer Service U.S.
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